:root{--bg: #f1f5f9;--panel: #ffffff;--sidebar: #0f172a;--sidebar-text: #cbd5e1;--accent: #6366f1;--accent-dark: #4f46e5;--text: #0f172a;--muted: #64748b;--border: #e2e8f0;--green: #16a34a;--red: #dc2626;--amber: #d97706}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);font-size:14px}button{font:inherit;border:none;border-radius:8px;padding:8px 14px;cursor:pointer;background:var(--accent);color:#fff}button:hover{background:var(--accent-dark)}button:disabled{opacity:.5;cursor:not-allowed}button.secondary{background:#e2e8f0;color:var(--text)}button.secondary:hover{background:#cbd5e1}button.danger{background:var(--red)}button.small{padding:4px 10px;font-size:12px}input,select,textarea{font:inherit;padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:#fff;width:100%}textarea{resize:vertical;min-height:70px}label{display:block;font-size:12px;font-weight:600;color:var(--muted);margin:10px 0 4px}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#0f172a,#312e81)}.login-card{background:#fff;padding:32px;border-radius:16px;width:360px;box-shadow:0 20px 60px #0000004d}.login-card h1{margin:0 0 4px;font-size:20px}.login-card p{margin:0 0 16px;color:var(--muted)}.login-card button{width:100%;margin-top:16px;padding:10px}.shell{display:flex;min-height:100vh}.sidebar{width:220px;background:var(--sidebar);color:var(--sidebar-text);padding:20px 12px;display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:100vh}.sidebar .brand{color:#fff;font-weight:700;font-size:16px;padding:0 10px 16px}.sidebar .brand span{color:#818cf8}.sidebar a{color:var(--sidebar-text);text-decoration:none;padding:9px 10px;border-radius:8px;cursor:pointer;display:block}.sidebar a:hover{background:#ffffff14;color:#fff}.sidebar a.active{background:var(--accent);color:#fff}.sidebar .spacer{flex:1}.sidebar .userbox{font-size:12px;padding:10px;border-top:1px solid rgba(255,255,255,.1)}.sidebar .userbox b{color:#fff;display:block}.sidebar .userbox button{margin-top:8px;width:100%;background:#ffffff1a}.content{flex:1;padding:24px 28px;max-width:1200px}.content h2{margin:0 0 16px;font-size:20px}.card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:16px;margin-bottom:16px}.row{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}.cards-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:16px}.stat{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:14px}.stat .v{font-size:22px;font-weight:700}.stat .l{font-size:12px;color:var(--muted)}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:12px;color:var(--muted);padding:8px;border-bottom:1px solid var(--border)}td{padding:10px 8px;border-bottom:1px solid var(--border)}tr.clickable{cursor:pointer}tr.clickable:hover td{background:#f8fafc}.badge{display:inline-block;padding:2px 10px;border-radius:999px;font-size:11px;font-weight:600}.badge.scheduled{background:#e0e7ff;color:#4338ca}.badge.active{background:#dcfce7;color:#15803d}.badge.handoff{background:#fef3c7;color:#b45309}.badge.closed{background:#e2e8f0;color:#475569}.badge.recovered{background:#bbf7d0;color:#166534}.badge.opted_out,.badge.skipped,.badge.open{background:#fee2e2;color:#b91c1c}.badge.assigned{background:#fef3c7;color:#b45309}.badge.resolved,.badge.APPROVED{background:#dcfce7;color:#15803d}.badge.PENDING{background:#fef3c7;color:#b45309}.badge.REJECTED,.badge.DISABLED{background:#fee2e2;color:#b91c1c}.split{display:grid;grid-template-columns:380px 1fr;gap:16px;align-items:start}.list-pane{max-height:calc(100vh - 140px);overflow-y:auto}.list-item{padding:12px;border:1px solid var(--border);border-radius:10px;margin-bottom:8px;cursor:pointer;background:var(--panel)}.list-item:hover{border-color:var(--accent)}.list-item.selected{border-color:var(--accent);box-shadow:0 0 0 2px #6366f133}.list-item .top{display:flex;justify-content:space-between;margin-bottom:4px}.list-item .name{font-weight:600}.list-item .sub{font-size:12px;color:var(--muted)}.chat{background:#e5ddd5;border-radius:12px;padding:16px;height:calc(100vh - 320px);min-height:320px;overflow-y:auto;display:flex;flex-direction:column;gap:8px}.bubble{max-width:75%;padding:8px 12px;border-radius:10px;font-size:13px;white-space:pre-wrap;word-break:break-word;box-shadow:0 1px 1px #0000001a}.bubble.in{background:#fff;align-self:flex-start}.bubble.out{background:#d9fdd3;align-self:flex-end}.bubble .meta{font-size:10px;color:var(--muted);margin-top:4px;display:flex;gap:6px;justify-content:flex-end}.bubble .sender{font-size:10px;font-weight:700;color:var(--accent-dark);margin-bottom:2px}.replybox{display:flex;gap:8px;margin-top:10px}.replybox input{flex:1}.msg-info{font-size:12px;color:var(--muted);margin:8px 0}.error-box{background:#fee2e2;color:#b91c1c;padding:10px 14px;border-radius:8px;margin-bottom:12px}.ok-box{background:#dcfce7;color:#166534;padding:10px 14px;border-radius:8px;margin-bottom:12px}.webhook-url{font-family:ui-monospace,monospace;font-size:12px;background:#f8fafc;padding:10px;border-radius:8px;border:1px dashed var(--border);word-break:break-all}.block-item{border:1px solid var(--border);border-radius:10px;padding:12px;margin-bottom:10px}.muted{color:var(--muted)}.mt{margin-top:12px}.suggest-fab{position:fixed;right:20px;bottom:20px;z-index:50;border-radius:999px;padding:10px 16px;font-weight:600;box-shadow:0 8px 24px #4f46e559}.suggest-panel{position:fixed;right:20px;bottom:20px;z-index:50;width:360px;background:var(--panel);border:1px solid var(--border);border-radius:14px;padding:14px;box-shadow:0 16px 48px #0f172a40}.badge.sug-pendente{background:#e0e7ff;color:#4338ca}.badge.sug-em_analise{background:#dbeafe;color:#1d4ed8}.badge.sug-fazer_adaptado,.badge.sug-em_andamento{background:#fef3c7;color:#b45309}.badge.sug-feito{background:#dcfce7;color:#15803d}.badge.sug-nao_vamos_fazer{background:#fee2e2;color:#b91c1c}.badge.sug-duplicada{background:#e2e8f0;color:#475569}